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Employee phishing training for Australian workplaces

Help staff recognise suspicious requests, verify them safely and report concerns. OutPhish Australia connects practical learning with feedback from phishing simulations.

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Give employees a routine they can use at work

Phishing awareness is about more than recognising spelling mistakes or unfamiliar senders. A convincing message may use a familiar name, refer to a real project or arrive through an account your team already knows.

The useful habit is to examine the request itself. What is it asking you to do? Is that normal? Can you verify it through a channel you already trust?

OutPhish supports that learning through phishing simulations and follow-up feedback. Anyone can also build a foundation with our free online phishing course.

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Skills to reinforce with employee phishing training

A practical foundation for the next unexpected message.

Recognise pressure

Notice urgency, secrecy or an attempt to bypass a normal approval process.

Check the request

Look at what you are being asked to share, approve, install or pay.

Inspect the context

Consider the full address, the destination and whether the message fits your usual work.

Verify independently

Use a known phone number, a trusted bookmark or your usual application to check the request.

Report concerns

Follow your organisation's reporting process and ask for help when you are unsure.

Respond promptly

If you have already interacted, tell the appropriate support team what happened so it can advise you.

Connect everyday decisions with practical training

Build understanding, practise the checks and review where staff need support.

Employee reviewing a simulated phishing email

Start with a realistic situation

Use requests employees recognise from work, such as a document to review or a payment detail to change. Focus on the decision the person needs to make, rather than trying to catch them out.

Instant feedback training screen on a tablet

Explain what to check next time

Make feedback specific: check the full sender address, avoid using contact details supplied in a suspicious message, and verify unusual requests through your usual systems or contacts.

Manager reviewing compliance reports

Review learning with the team

Use the available testing and training records to guide follow-up. Discuss difficult examples, clarify your reporting route and give people another chance to practise.

Build a supportive security-awareness programme

Make the reporting route clear

Tell people where to send a suspicious message and how to get urgent help. A reporting process that is easy to find is more useful than a rule employees cannot remember.

Use examples from the team's work

Finance staff may need to question a supplier's new bank details. Reception may receive an unexpected document. A manager may be asked to approve an urgent purchase. Discuss what a safe check looks like in each case.

Use mistakes as a teaching opportunity

Explain the request and the missed warning signs without blaming the learner. Encourage early reporting if someone has clicked or shared information.

Revisit the skills over time

Include phishing awareness in induction and reinforce it through practice and reminders. Review your approach when tools, roles or workplace procedures change.

Start with our free phishing awareness course, then consider recurring simulations for ongoing practice. Industry examples are available for law firms, accountants and bookkeepers and real estate teams.

Questions about employee security-awareness training

Include people who handle email, workplace messages, documents or payments. Tailor the discussion to their responsibilities, including managers and people who approve requests.

Yes. The public free course is available to anyone. The business platform is a separate option for organisations running simulations and managing their training programme.

They should learn to recognise suspicious requests, check them through a trusted route and report concerns. Our public course also covers real-world scenarios and what to do after an interaction.

Explain the relevant clues, clarify the safe next step and make it easy to report future concerns. Use the result to guide learning instead of publicly identifying or blaming the employee.

A completion record documents a training activity. It does not, by itself, establish compliance with a law, contract or insurance requirement. Assess your programme against the requirements that apply to your organisation.

Make phishing awareness part of your team's routine

Explore the business platform or speak with us about your training needs.

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